355 views
New Reviewer
Resolved
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
4.0
Updated by user Oct 14, 2017

Miscommunication in both parties

Original review posted by user Jul 26, 2017

My husband and I purchased a home to be built at Sun City Festival buckets Arizona. Our sales person recommended Shasta Pools.

Shasta Pool helped us design and planning of our pool. I originally wanted a 7' depth pool but because it would cost extra went with 6' depth. We get a copy of the contract and they are charging us extra for additional depth for pools "over 6' up to 9' of depth. Several additional charges for "over 6' up to 9'.

When I emailed the sales person and questioned the charges I was told it is because the pool is over 5' in depth. But the contract says the charge is for pools "over 6' up to 9' in depth.

He also told us from this point on we need to deal with someone else. But, when he was helping design the pool he told us he "would be involved in every step of our pool from beginning to end." Not starting off good

Reason of review: Problems with payment.

Location: 15278 W Bell Rd, Surprise, AZ 85374, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

The issue has been resolved. A miscommunication on both parts.

Luvenia Jix

Depth "over 6' up to 9' depth"

Shasta Pools And Spas Reviews

  1. 13 reviews
  2. 2 reviews
  3. 3 reviews
  4. 1 review
  5. 1 review
Shasta Pools And Spas reviews