Resolved: Shasta Pools And Spas - Not s good start
Miscommunication in both parties
My husband and I purchased a home to be built at Sun City Festival buckets Arizona. Our sales person recommended Shasta Pools.
Shasta Pool helped us design and planning of our pool. I originally wanted a 7' depth pool but because it would cost extra went with 6' depth. We get a copy of the contract and they are charging us extra for additional depth for pools "over 6' up to 9' of depth. Several additional charges for "over 6' up to 9'.
When I emailed the sales person and questioned the charges I was told it is because the pool is over 5' in depth. But the contract says the charge is for pools "over 6' up to 9' in depth.
He also told us from this point on we need to deal with someone else. But, when he was helping design the pool he told us he "would be involved in every step of our pool from beginning to end." Not starting off good
Reason of review: Problems with payment.
Location: 15278 W Bell Rd, Surprise, AZ 85374, USA
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
The issue has been resolved. A miscommunication on both parts.
Depth "over 6' up to 9' depth"