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Jason salesman assured my wife and I we would be swimming by end of july or first week of august......sept ember is almost here still no pool....now I have a new person in charge of my job and so far I have had my yard painted with the layout of the pool three times...
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#1092636
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Shasta Pools - Not s good start
Shasta Pools - Not s good start
Shasta Pools - Not s good start
Shasta Pools - Not s good start
My husband and I purchased a home to be built at Sun City Festival buckets Arizona. Our sales person recommended Shasta Pools. Shasta Pool helped us design and planning of our pool. I originally wanted a 7' depth pool but because it would cost extra went with 6' depth....
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Lisa04lynn07
Lisa04lynn07

Depth "over 6' up to 9' depth"

1.0
#1079817
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What happened?..... Nothing happened except much wasted time hearing them rant about how great their company is suppose to be. Salesman couldn't or wouldn't even answer basic questions about what we wanted in a new pool, etc.. Gezz, they have very pathetic sales/pool...
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#1077767
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Pool Part Replacement Review

Shasta Pools
#645955
Shasta builder iz still happening, but leslie pools wont cover part replacement for newer and older clients with life time warranty
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Every phase of the pool building process was a nightmare. Alot of sales and a lot of being lied to at every step. Unbelievable how bad they've been. They ripped out our cable TV , Sprinkler timer wires from wall , hit the roof with tractor. Bait and switch sales. lying...
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1.0
I didn't like
  • Salesman betrayed my trust and good faith
  • Sales
  • Workmanship
#1034515
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Shasta Pools - Workmanship issue with waterproofing spa causing calcium leaching from waterline tile
Shasta Pools - Workmanship issue with waterproofing spa causing calcium leaching from waterline tile
Shasta Pools - Workmanship issue with waterproofing spa causing calcium leaching from waterline tile
Shasta Pools - Workmanship issue with waterproofing spa causing calcium leaching from waterline tile
Shasta Pools - Workmanship issue with waterproofing spa causing calcium leaching from waterline tile
Just completed construction of new build shasta pool. There were two issues that Shasta has not provided resolution yet. First, there are two stains in the interior finish at the bottom of the pool near main drain. There have been 3-4 people out to assess, each one...
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I didn't like
  • Workmanship
  • Customer service
#901013
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Lisa Kennedy I am a customer of Shasta Pools and could not be more dissatisfied with the customer service and production of our new pool. As a paying customer of a major home improvement Shasta Pools has not honored their promise or mission statement. One or two...
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I didn't like
  • Sales
  • Management
  • Shasta family members
#859385
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Im a licensed general contractor in the state if arizona for 20 years. We bought a 2nd home in phx. And contacted Shasta for and estimate. Sure they come accross ok at first be read your estimate. They want 25 % down. 50 % at completion of demo ...... thats 75% at...
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1.0
Quartzsite, Arizona
#777629
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Never hire this company for any pool work because they lack of customer support and their employees are not experienced in what they are doing, they will never give any updates on what or when is the next job will be scheduled or done and they never answer the phone or...
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Anonymous
Anonymous

We have the same problem with them, have been under contract now for 4 months, permit has been ready for over a month and still cant even get started. promises of starting nex...

1.0
I didn't like
  • Salesman betrayed my trust and good faith
#743908
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I contacted Shasta Pools to get a price quote on some different setups for our backyard because me and my wife were interested in having a pool installed at our house. I made initial contact in June 2015, however me and the Salesman Robert Kochuten thought it would be...
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Anonymous
Anonymous

I AM IN THE PROCESS OF CONTRACTING WITH SHASTA AND THEY ALSO WANT $500 DEPOSIT WHICH I'M NOT WILLING TO GIVE AS WE HAVEN'T DECIDED WHO WE ARE GOING WITH EITHER. THEY WILL NOT...

1.0
I liked
  • How quickly they got back to me based on my inquiry
I didn't like
  • Salesman betrayed my trust and good faith
#737797
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February 2015 Shasta confirmed they would honor their warranty and fix cracks in cool deck installed six months earlier. We were told this could be months out. We have been told by leslis' pool service that they would soon be out Of busnNess and probably would not...
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1.7
I didn't like
  • Do not stand behind warranty
#722139
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